Bill Robbins

[Bill Robbins]

Scott,

Sorry for the trouble there. Try disabling the page transitions in the advanced section of the customizer and see if that won’t help out. It could be that the body class is not updating properly as the browser moves through the site. That could cause changes to not be picked up in that tag which determines sidebar layout.

Let me know how that goes,
Bill

[Bill Robbins]

Hey Scott,

In the customizer, go to the advanced section and choose the Advanced section. Once there, click on Other Options. Where it says “Page Transitions” disable that and save your changes. Hearing what you’re saying above, it sounds like that is the source of the trouble here. Sorry for the time invested and frustration that you ran into there.

Bill

[Bill Robbins]

Hi Laura,

Good question. By default WordPress generates absolute URL’s for all images and other resources. It is possible for that to be disabled either via a plugin or a server setting. Often developers use a plugin like Root Relative URL’s (https://wordpress.org/plugins-wp/root-relative-urls/) when setting up a site as it can make it easier. Check your plugins to see if it’s being changed by one of them. If it isn’t, then check with your web host to see if they can help you out there.

Take care,
Bill

[Bill Robbins]

Great question. It is possible to do that. There are two main ways you could go about that. The first would be to use a plugin like Header and Footer Scripts (https://wordpress.org/plugins/header-and-footer-scripts/) that allows you to insert a bit of javascript into your site. You could use that to add this to your site’s footer (preferable) or header:

<script>
     var c = jQuery('.slick-item a').contents().unwrap();
</script>

That will remove the links, but leave the images with some javascript. The other option would be to edit the theme directly and remove the links that way. Here’s how to do that:

1. Go to the Appearance section of your WordPress dashboard and click on Editor
2. From the list of files on your right, choose widget-sponsors.php and locate this line:

   
   <div id="slick-<?php the_ID(); ?>" class="slick-item"><a href="<?php the_permalink(); ?>" rel="bookmark"><?php the_post_thumbnail('sponsor-small' ); ?></a></div>
   

3. Change that line to be like this:

   
   (See support site for code)

   and save your changes.

Hopefully one of those two will do the trick for you. If you run into trouble, let me know.

Take care,
Bill

[Bill Robbins]

Hi Chad,

Sorry for the trouble there. Go to the customizer in the appearance section and click on Advanced. In the Other Options there, you’ll find one to disable the page transitions. Check that and save your changes. Clear out your browser’s cache and then refresh the page where you’re having trouble. See if that doesn’t take care of it for you.

Let me know if you still have trouble there,
Bill

[Bill Robbins]

Hi Camilo,

Great question. You can do that. Take a look at this topic: https://support.organizedthemes.com/forums/topic/open-navigation-menu-by-default/ and see if that won’t allow you to have the menu open by default.

Take care,
Bill

[Bill Robbins]

Hi Again Diana,

I did a bit more digging into your specific error message and discovered this happened to quite a few folks out there. It appears that for sites running some types of caching, updating to 4.7 caused the fatal error. There is a WordPress Trac topic about that at https://core.trac.wordpress.org/ticket/39146.

For some of the folks in that topic, they found deleting the object-cache.php file in the wp-content folder on their server fixed the issue. Some also had to roll back to version 4.6 to get back up and running. It looks like this is an issue that the core team will work on and hopefully fix soon with 4.7.1.

Take care,
Bill

[Bill Robbins]

Hi Vanessa,

Great question there. The text disappearing is part of the parallax effect in the hero area. As you scroll down the text moves to the top and fades out. The amount of fading is relative to the distance to the top of the screen. So at the top it is 100% opaque, but as you scroll down, it fades away.

It looks like the services times have been added to the hero’s content. That’s perfectly fine, but their position at the bottom of the hero won’t be taken into account by the javascript that runs the fading.

Here’s what I would suggest, go to the appearance section in your WordPress dashboard and click on edit. From the list of files on your right, choose custom-js.php and locate this section:

	jQuery(window).scroll(function() {	      
	
		scrollPos = jQuery(this).scrollTop();
		
		jQuery('.hero-copy').css({
			'padding-top' : -(scrollPos/3)+"px",
			'opacity' : 1-(scrollPos/300)
		});
		
		jQuery('#hero-section').css({'backgroundPosition': 'center -' + jQuery(window).scrollTop() / 4 + 'px' });
		      
	});

Change that to be like this:

	jQuery(window).scroll(function() {	      
	
		scrollPos = jQuery(this).scrollTop();
		
		jQuery('.hero-copy').css({
			'padding-top' : -(scrollPos/3)+"px",
			'opacity' : 1-(scrollPos/300)
		});
		
		jQuery('.home .hero-copy').css({
			'padding-top' : -(scrollPos/3)+"px",
			'opacity' : 1
		});
		
		jQuery('#hero-section').css({'backgroundPosition': 'center -' + jQuery(window).scrollTop() / 4 + 'px' });
		      
	});

and save your changes. Hopefully that will change the parallax script so that it does not affect the opacity on the home page and in turn keep the text visible on smaller screens.

Have a great 2017!
Bill

[Bill Robbins]

Hi Ed,

Sorry for the trouble there. Sam let me know that you were having trouble this morning. I took a look and it appears that you were able to get the site up and running. So that’s a good thing there.

I ran a sample import on my local computer and it came through successfully so I’m at a bit of a loss as to what the trouble is. The error message isn’t particularly descriptive unfortunately. If the options page gives you trouble, let me know.

Back in November, I sold Organized Themes to Sam King. He’s been a fantastic guy to work with and I know he’ll be good for you and all my customers.

Have a great New Year!
Bill

[Bill Robbins]

Hi Diana,

Hopefully you’ve been able to get back into the backend of your site by now. If not, here’s what you’ll need to do to make that happen. Use either a FTP program or the file browser in your web host’s control panel to go to the wp-content folder on your server. Look for the plugins folder there. Change the name of that folder to plugins1. That will manually deactivate all of your plugins.

After that, try logging back into the admin. If you can then do this. Create a new folder in your wp-content directory called plugins. Then move your plugins, one by one into the new plugins folder. Check the admin after each move. If it stops working when you move one, then the culprit has been found.

If you can’t log in after changing the plugins folder to plugins1, then open up the themes folder. Change the name of foxy to foxy1. That should manually deactivate the theme. Try logging in at that point.

If you get stuck, let me know.

Take care,
Bill

[Bill Robbins]

Hey Lara,

Sorry for the trouble there. I think it may be some trouble with the smoothState page transitions. You can disable that by going to the customizer and clicking on the advanced section. In the other options panel, click on “Page Transition Animations” and disable those. Save your changes and then refresh your home page. See if that doesn’t help out.

Last month, I sold Organized Themes to Sam King. As he gets to know the ins and outs of the themes, I’ll help out from time to time, but expect to hear from him too. He’s a fantastic guy and someone that I felt very comfortable turning my business over too.

Have a great weekend,
Bill

[Bill Robbins]

Hey Kevin,

Honestly I have not used a countdown widget before. You might take a look at https://wordpress.org/plugins/widget-countdown/ as a possibility. There are also some paid ones at CodeCanyon – https://codecanyon.net/search?utf8=✓&term=wordpress+countdown&referrer=homepage that could also work too.

If you’re feeling adventurous you could always roll a jQuery plugin like https://github.com/hilios/jQuery.countdown into WordPress. It would take a bit of coding, but you might be able to achieve the look you’re going for more exactly.

Take care,
Bill

[Bill Robbins]

Just put a number in the box and leave out the % sign.

Take care,
Bill

[Bill Robbins]

Hi Hellen,

Great questions there. The page builder does not add much in the way of load time or bloat. One of the reasons I choose to work with this one is because it was very lightweight. It will have minimal impact on the load time of a page.

For the padding on a full width page, you could try something like this in the Custom CSS found in the advanced section of the customizer:

.no-sidebar.default-builder #content { 
     padding-left: 5vw; 
     padding-right: 5vw; 
}

If you haven’t used it before vw is a unit of measure based on the width of the browser window (viewport width). As the window gets wider, it increases in size too. It works similar to how a percentage measure works.

Feel free to swap that out for whatever works for you.

Take care,
Bill

[Bill Robbins]

Hi Mark,

Sorry for the trouble there. The last update to the theme had some changes to the navigation menu. I took a look at your site and saw that it was running a child theme. If you happen to have the header.php file in the child theme, then you’ll need to update the navigation menu section so that it works with the new version.

In this post you’ll find the spot from the original that needs to be updated: https://support.organizedthemes.com/forums/topic/menus-2/

If you run into trouble, let me know.

Thanks,
Bill

[Bill Robbins]

You can change the font sizes by adding something like this to your custom CSS:

h1 { font-size: 24px }
h2 { font-size: 20px }

and so on.

Take care,
Bill

[Bill Robbins]

Hi Steffen,

You can do that. Add this to your Custom CSS:

#wrap { background-color: rgba(255, 255, 255, 0.5); }

That will make the background a semi-transparent white. You can adjust the opacity by changing the 0.5 to a larger or smaller number. Zero is completely transparent and 1.0 is completely opaque.

Hope that helps out,
Bill

[Bill Robbins]

Allison,

What you could do is replace the contact widget with a text widget. Just place your contact information in it and use it instead of the contact one.

Take care,
Bill

[Bill Robbins]

Hi Chris,

You can make a change to load the fonts over https. Go to the Appearance section in your WordPress dashboard and click on edit. From the list of files on your right, choose fonts.php. Scroll down near the bottom and you’ll see a line like this:

wp_enqueue_style( "options_typography_$font", "http://fonts.googleapis.com/css?family=$font", false, null, 'all' );

Change the http:// there to https:// or you can take out the http: altogether and just leave // which will load the files with either protocol.

Let me know if you run into any trouble there.

Bill

[Bill Robbins]

Hi Michael,

Great question there. The layout of the home bottom widgets depends on the order they are set in. Looking at it right now, it appears that the featured post widget is the first one in the list. That’s why it is lining up on the left under the slider. That causes the other widgets to line up on the right. If you were to swap the social media icon widget to be the first in the line, it would change that layout and cause the featured post widget to be on the right with the other widgets on the left.

As it is now, it makes it look like the page has a continuous sidebar on the right from the Home Top on down. It’s still actually split, but it gives the appearance of it being continuous.

If you have any questions, let me know.

Have a great week,
Bill

[Bill Robbins]

You might take a look at OptinMonster. They have a service that will display a modal pop up like what you’re describing. If I was adding one to a site, that’s what I would check first.

[Bill Robbins]

Hey Barbara,

That’s definitely not what we’re looking for. By chance have you either recently moved web hosts or are setting up a site at this URL for the first time? Often the “pageok” message is generated when the web host isn’t quite ready for the site at the specified URL. Ultimately the message is generated from the web host so you’ll need to ask them what’s happening if you’re still seeing it. They should be able to clear it up for you or let you know what’s going on.

Let me know how it goes,
Bill

[Bill Robbins]

I didn’t spot this other topic from you before I sent that reply. If you still need help there, let me know.

[Bill Robbins]

Hello Patricia,

Sorry for the trouble there. I’d be happy to take a look for you. IF you’d like to make a private reply here with the username and password for the site, I’ll log in and see if I can spot the trouble. There is a checkbox right below where you write a reply to make it private. That will keep it for displaying for people other than us.

For the add/upload button, is there a particular spot in the admin section where that isn’t working for you. Also let me know where you’re adding the background image so I can make sure I’m working in the right spot for you.

Thanks,
Bill

[Bill Robbins]

Hi Wendy,

Good question. The staff section is built around larger images than those which is what is giving the extra white space there. It’s fine to use smaller images, but there isn’t a built in option to change the number of staff per row. Sorry about that.

Take care,
Bill

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