Update Issues

[Shannon Blosser]

I use a child theme and have done all of my changes there. I saw that there was an update for United and so I updated last night but now nothing is working and the backup won’t load. I tried switching from the child theme to the original theme but it looks nothing like United including the mega-menu being gone (and I haven’t made that many changes that would make it look unrecognizable). Help!

[Shannon Blosser]

Figured it out. Someone has highjacked the image used with your United theme and used the same name and somehow it showed up as an update for me even though I was not using their theme. Now I just need to get rid of their theme and reinstall yours. Mirror Themes http://mirrorthemes.com/themes/

[Bill Robbins]

Hi Shannon,

Sorry for the trouble there. You’ll want to delete the parent United theme (the one that is not from us) and then download a fresh copy of it from our downloads page (https://support.organizedthemes.com/downloads/).

For theme updates, WordPress checks the wordpress.org theme directory for themes that have the same folder name. It looks like someone has created a United theme there (https://wordpress.org/themes/united/) and that where the update is pulling from.

In an unfortunate oversight, the update check doesn’t pull in the screenshot of the theme, but just displays the one from the theme that you have installed. The assumption there is that the screenshots will be the same, but it can give a false sense that everything is ok.

You might try adding this to the functions.php file in the child or parent theme. Add it to the very bottom and see if it won’t disable wordpress.org update checks:

(see support site for code)

Let me know if you need any help there.

Take care,
Bill

[Shannon Blosser]

Thanks for that code! I will definitely add that. And I will also be adding a plugin to do regular backups. My host does them but it run the backup after I did the update so I had nothing to really go back to unless I wanted to go back a month. :/ Thanks again for your help!

[Bill Robbins]

Backups are good. They’ve saved me many times and I’ve been burned a couple of times for not having good ones. Sounds like a plan. If I can help out, let me know.

[Shannon Blosser]

Actually, do you have a suggestion of a good backup plugin?

[Bill Robbins]

Great question. BackupBuddy has been a good solid plugin for that for years. It has an import/restore tool that makes restoring your site nice and simple. That’s something that the free plugins generally don’t have. I’ve used WP Backup to Dropbox and it works well. I’ve heard good things about BackWPUp, but I haven’t used it.

Now I use a web host that has automated daily backups and on demand backups. That way they are always there and I can download them any time I need to.

[Shannon Blosser]

Excellent! Thanks!

[Bill Robbins]

Anytime 🙂

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