Prices not showing in Internet Explorer

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Viewing 9 posts - 1 through 9 (of 9 total)
URL to the page in question: http://www.educationsinhair.com
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  • February 4, 2015 at 20:10 #26313
    Brian Kuszynski
    Participant

    Hello,

    Your Elite theme is awesome and I have not had any issues with it until today. My customer informed me that there were no prices, and sure enough in internet explorer none of the prices are displayed. The problem persists from the product page (in this case a course or show) to the shopping cart and even at checkout. The price never shows up! It works fine in safari and firefox. Any thoughts? I am running it with Woo-commerce, Sensei also by Woo-themes and Events by Modern Tribe.

    Thank you!

    Brian

    February 4, 2015 at 20:58 #26316
    Bill Robbins
    Moderator

    Hello Brian,

    That is most peculiar. Let’s figure out first of all if the price is being pushed out of the li that each product is. Give this a shot:

    1. Go to your theme options page and choose the Advanced tab.
    2. Scroll down to the Custom CSS box and add this: 
      
.home-product-block li {
	overflow: visible;
}
    3. Update your settings.

    Let me know if that makes a difference in seeing the price. Testing on IE is a bit trickier than Safari, Chrome or Firefox which I can test out before sending over code.

    Thanks,
    Bill

    February 4, 2015 at 21:09 #26317
    Brian Kuszynski
    Participant

    Hi Bill,

    Thank you for the speed response! Unfortunately, that did not work.

    February 4, 2015 at 21:39 #26318
    Paul Spiller
    Participant

    This rings a bell with a problem I has with IE customers. It may not be directly related to your problem but may be worth a try. It is a fix published by someone else…maybe this particular problem has been addressed already..

    “Apparently microsoft IE 10 & 11 breaks ajax so I had to emulate IE 9. Place this in the head section of header.php of the theme.
    <meta http-equiv=”X-UA-Compatible” content=”IE=EmulateIE9″ >

    Easily reversed if it does not help.

    Paul

    February 4, 2015 at 21:56 #26319
    Brian Kuszynski
    Participant

    Hi Paul,

    Thanks for the suggestion. That did not work either. What scares me is while looking for a solution I have found many posts regarding woo-commerce and ajax incompatibility with i.e. and the lack of a solution. I hope this is not one of those cases.

    Brian

    February 5, 2015 at 00:35 #26321
    Paul Spiller
    Participant

    Brian

    Just to check you did what I did :-

    IE11 problems

    Ie11 caused the price figures not to display on the product page and cart.
    Seems IE11 stuffed up AJAX ???

    A fix for now is to add this line to themes > header.php….

    <meta http-equiv=”X-UA-Compatible” content=”IE=9,chrome=1″> (line 22)

    at the start of the header page before any css

    Tested ok 26 oct 2014

    In the site HTML this results in:-

    <head>

    <title>Home | Medi Cooler</title>

    <meta charset=”UTF-8″ />

    <meta http-equiv=”X-UA-Compatible” content=”IE=9,chrome=1″>

    <!–Load WP Head–>

    and so on.

    If tat does not fix yours, I might reverse it here and see what happens – things may have changed.

    Paul

    February 5, 2015 at 08:42 #26334
    Bill Robbins
    Moderator

    Good Morning,

    I made a copy of your home page’s source code and created a file on our support site that uses that at https://support.organizedthemes.com/samples/elite/ie.html

    From there, I check that file in IE 10 and was still not able to see the prices — which is good for us troubleshooting wise 🙂

    The first thing I tried was swapping out the theme’s main stylesheet for the one in the demo. Once I did that, the prices came up in IE 10. So it’s a CSS thing.

    I ran a comparison of the two stylesheets and this style stood out to me:

    
body {
	font: 16px/1.3 Lucida, Verdana, sans-serif;
	-moz-font-feature-settings: "liga=1, dlig=1";
	-ms-font-feature-settings: "liga", "dlig";
	-webkit-font-feature-settings: "liga", "dlig";
	-o-font-feature-settings: "liga", "dlig";
	font-feature-settings: "liga", "dlig";
}

    It’s something that we took out of the theme early last year because it caused some text troubles. Try editing your style.css file and take out this part of that:

    
	-moz-font-feature-settings: "liga=1, dlig=1";
	-ms-font-feature-settings: "liga", "dlig";
	-webkit-font-feature-settings: "liga", "dlig";
	-o-font-feature-settings: "liga", "dlig";
	font-feature-settings: "liga", "dlig";

    and see if that makes the difference. Let me know if you still have trouble.

    Take care,
    Bill

    February 5, 2015 at 09:16 #26337
    Brian Kuszynski
    Participant

    Bill, That worked! Thank you so much! Paul, thank you for your help too! You guys rock!

    Thanks again,

    Brian

    February 5, 2015 at 09:22 #26341
    Bill Robbins
    Moderator

    Glad that did the trick for you.

    Take care,
    Bill

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