Paypal login

[Julia Parker]

Hey Bill. So I’m still trying to do the test run with the cart. When I go to login to Paypal and make my purchase, it won’t let me login. I’m using a different email address than the one I’ve put as my contact through the theme, and Paypal will let me login if I just go to their site to log in. Is there something else I need to enable in order to let people sign in?

Thank you Bill.

Julia

[Bill Robbins]

Hmmm…that’s a new one for me. Does PayPal give you an error messages when you try to login that way?

[Julia Parker]

It just won’t let me login at all. It says that either my login or my password is incorrect. I’ve logged out of where I was logged into paypal, I’ve retyped the email address, all of that. I can call paypal and try to work it out that way too.

[Bill Robbins]

If you can, I would ask PayPal and see if they have any insight for you. You also might look through the PayPal documentation for Woocommerce at http://docs.woothemes.com/document/paypal-standard/. It may shed some light on the subject for you too.

If I can help, let me know,
Bill

[Julia Parker]

Hey Bill. Paypal says they are getting a message that I’m still in test mode from “Sandbox”. Do you know how I can turn that off?

[Bill Robbins]

I do know where that is. Go to WooCommerce Settings and select Payment Gateways. Then choose PayPal and look down near the bottom. There is a checkbox there for the sandbox. Try unchecking that and saving your changes. Let me know if that gives you any trouble.

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