Mobile Optimization not working right

[Randall Hoag]

When I click on our website (vocf.org) using a mobile phone, it shows 2 options: a) Mobile, and b) Desktop. The (b) Desktop option looks more like a mobile format – narrowed, down the screen optimization of the website. The (a) Mobile option, however, simply shows 2 things: A drop down icon and the word Home. No pictures or words or anything else. When I type on the drop down icon, everything becomes distorted. Am I doing something wrong?

[Bill Robbins]

Hello Randall,

It sounds like a plugin may be adding its own mobile view to your site. One likely culprit would be the Jetpack plugin that’s often pre-installed. It has a mobile module that you may need to disable. Give that a try and let me know if that doesn’t do the trick.

Have a great weekend,
Bill

[Randall Hoag]

Dear Bill,

I deactivated JetPack and also WPTouch Mobile Plugin, but I am still getting the same results. I also tried refreshing my phone browser. I don’t know if the changes are instant or somehow take time to repopulate. But as of now, I am getting the same results.

Thank you for your help, Randall

[Randall Hoag]

Dear Bill,
I just tried it again and your suggestion seems to be working now. Thank you, Randall

[Bill Robbins]

Hey Randall,

I’m glad you were able to sort that out. If you need anything else, just let me know.

Have a great week,
Bill

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