July 24, 2016 at 13:56 #37374Tony MorminoParticipant
Hi Bill getting a lot of customers telling me they are getting a Java Script and Cookie error at checkout. I am not able to simulate the error. We are getting orders but also getting and unusually high amount of uncompleted orders in the pending phase. I am assuming do the to Java or cookies issue.
Here is an example email from a customer:
“I tried ordering from your site, but I’m getting a message to update my java script and allow cookies and won’t allow me to progress through to ordering – these things are on and up to date so is there another way to order?”
Any ideas here?
Thanks and you help is appreciated! tonyJuly 25, 2016 at 09:17 #37376Bill RobbinsModerator
You might try disabling the page animations in the Advanced section of the customizer and see if that clears it up. If that doesn’t do it, I would try to collect a bit more information from them like the browser, browser version and operating system that they are using. That would help out quite a bit in troubleshooting.
BillJuly 29, 2016 at 08:14 #37411Tony MorminoParticipant
Thanks, TonyJuly 29, 2016 at 09:06 #37412Bill RobbinsModerator
I would look at the one that creates the pop up. If it has any “memory” of what your visitors do so it doesn’t appear on every page, then that could be the trouble.
I also noticed the Recipe Card plugin is loading fonts using http and not https which is giving a security error. It looks like the plugin has been abandoned. If you like the plugin, you could edit it. The yumprint-recipe.php file on line 1261 appears to be the one causing the trouble. Change the http there to https and that should fix that.
Let me know what you turn up,