Facebook Plugin on Homepage not working properly

Support Area Forums Bottega Facebook Plugin on Homepage not working properly

Viewing 8 posts - 1 through 8 (of 8 total)
URL to the page in question: http://www.pokos.at/
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  • #32163
    Wolfgang Gschaider
    Participant

    Hi Bill,

    I hope you are fine?
    After a short stop on one of my customs sites, I noticed that the Facebook widget isn´t working properly.
    In the mobile version and in Firefox the Facebook page is shown, but in Chrome nothing…

    Can it be, that the widget needs an update because of the Graph API v2.3 changes?

    Looking forward to hear from you.

    Best regards,
    Wolfgang

    #32164
    Bill Robbins
    Moderator

    Hi Wolfgang,

    All is well here. Hope you’re enjoying your summer.

    I took a quick look this morning at your widget. With Chrome, I looked at it both logged in and logged out of Facebook and thankfully it appeared both ways.

    But that also means I don’t have an answer for why it’s not appearing on your site. You could always create a new widget at https://developers.facebook.com/docs/plugins/page-plugin and then add the code to a text widget. That’s a possibility too.

    Let me know if you run into trouble.

    Have a great week,
    Bill

    #32168
    Wolfgang Gschaider
    Participant

    Thanks for the answer Bill!

    Hmmm, that is not what I wanted to hear…
    I tried to create a new widget, but I had the same issue…crazy.

    Have you heard about such problems with chrome before?

    As I said, on my mobile and in Firefox – no problems at all…
    My girlfriend just checked on her laptop using chrome too – no widget is shown.

    Any other ideas? Feeling a bit confused at the moment:-)

    Best regards,
    Wolfgang

    #32170
    Bill Robbins
    Moderator

    Chrome can be a bit erratic. It can also be affected by extensions. Have you tried disabling all of your extensions to see if that makes a difference? That’s probably what I would try next.

    #32186
    Wolfgang Gschaider
    Participant

    Thanks for the tip – I actually already did that:-)
    The thing is, that my girlfriend has the same issues – but we also have totally different extensions we use…

    I am sorry to bother you with this, as it seems to be a problem on my side – but I would love to brainstorm together:-)

    If you have any idea, please tell me…

    Best regards,
    Wolfgang

    #32187
    Bill Robbins
    Moderator

    The next thing I would check is the version. It looks like I’m running version 44.0.2403.157. Sometimes an unintentional bug creeps into any software, but Chrome seems to have more than their fare share. A year and a half ago they made it incompatible with Google fonts for about two months.

    #32193
    Wolfgang Gschaider
    Participant

    Hi Bill,
    thanks for the answer – same Chrome version:-)

    I think I found the answer now…so simple, so stupid…
    It seems like the Avira Trackers caused the plugin troubles.
    I switched off the avira tracker and the site is shown normal.

    But I still don´t know why this problem appeared suddenly…

    Thank you very much for the support!!

    Best regards,
    Wolfgang

    #32195
    Bill Robbins
    Moderator

    Hi Wolfgang,

    I’m glad you found the source of the trouble. Let me know if you run across anything else that you need help with.

    Have a great week,
    Bill

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