Editor not working since update

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  • October 13, 2015 at 19:15 #33281
    Salena Knight
    Participant

    Hi again Bill.
    I’ve now encountered another issue since upgrading the theme. All of a sudden the link button in the text editor no longer works.

    It was working yesterday before the update. I’ve just updated wordpress as well (after identifying this issue) and that hasn’t fixed it.

    To be honest, I’m not sure if this is a theme issue. Seems strange that I’m experiencing issues since updating the kerygma theme.

    October 13, 2015 at 19:43 #33282
    Bill Robbins
    Moderator

    It could be that something didn’t make it through the update properly either in WordPress, the theme or a plugin.

    It could also be some type of conflict between a plugin and the theme or a plugin and WordPress.

    I gave a quick test again on my development site for the link button and it popped up as expected (see attached screenshot).

    You might try reinstalling the current version of WordPress. You can do that at the top of the updates screen in your dashboard. Make sure to clear out your browser’s cache after doing that and then refresh a page in your admin.

    If that doesn’t do it, then try disabling all plugins and see if it works then. If it does, then turn the plugins on, one by one until it stops. Then you’ll know where the conflict is.

    If it still doesn’t, try switching to the TwentyFifteen theme and see if it does. If it starts working then, delete the theme and install a fresh copy.

    Bill

    Attachments:

    1. Screen-shot-2015-10-13-at-7.39.27-PM-913-x-593.png

    October 14, 2015 at 04:18 #33284
    Salena Knight
    Participant

    Thanks Bill.
    So I did some testing, and it works fine in a general ‘posts’ page, but this latest update has caused a big conflict with my membership site (Optimizepress).
    I got the OP guys to have a look, and this is what they came back with:

    I am afraid your default theme conflicts OP and causes your issue. I’ve looked into this, and unfortunately I don’t have much to offer here. There really isn’t a one of solution here based on the several troubleshooting that I’ve made. I suggest that you contact the developer of that theme, perhaps they have a tweak or update that can fix this issue.

    Please do let us know if you have other questions.

    I’m not sure where to go from here. I love Kerygma and bought it for the ease of podcasting, but the membership site needs to be working, as there are paying customers using it right now. The thought of having to move either the membership site, or completely overhauling my website makes me want to cry!

    Up until yesterday when I did the latest Kerygma update, everything was working fine.
    Would love your advice, thanks

    October 14, 2015 at 11:33 #33286
    Bill Robbins
    Moderator
    This reply has been marked as private.
    October 14, 2015 at 14:40 #33291
    Salena Knight
    Participant
    This reply has been marked as private.
    October 14, 2015 at 14:45 #33292
    Bill Robbins
    Moderator

    Let me know how things go with the backup. I appreciate the recommendation too 🙂

    Take care,
    Bill

    October 18, 2015 at 03:42 #33343
    Salena Knight
    Participant
    This reply has been marked as private.
    October 19, 2015 at 10:13 #33358
    Bill Robbins
    Moderator

    Hi Salena,

    You’ll need to delete the current version of the theme to install the previous one.

    The error console information can be helpful, but only if you have access to the full code.

    Bill

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