Bad install

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  • August 26, 2013 at 12:48 #13407
    Eric Hagerty
    Participant

    Installing Theme from uploaded file: bottega.zip
    Unpacking the package…

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    downloaded zip file and clicked on install in fresh 3.6 WordPress install.

    Ideas?

    thanks
    Eric

    August 26, 2013 at 13:45 #13414
    Bill Robbins
    Moderator

    Eric,

    That’s not good. Have you tried downloading the file and installing it again? If you still run into trouble, let me know.

    Bill

    August 26, 2013 at 16:20 #13420
    Eric Hagerty
    Participant

    Tried three times to install the zip file after having deleted the existing one. Same issue. Looks like either the zip file is corrupt, or the download is corrupting the file.
    Any ideas?
    FTP to Dreamhost (my ISP) and try to just copy the expanded files to the theme folder (not sure how that works, but should I give it a try?

    Eric

    August 26, 2013 at 16:23 #13421
    Bill Robbins
    Moderator

    Hey Eric,

    Have you tried installing any other themes? I just downloaded the theme and gave it a fresh test installation and didn’t run into any trouble.

    You can install via FTP. Once upon a time that was the only option for installing a WordPress theme. Just browse to the wp-content/themes/ folder and upload the unzipped theme there.

    If you run into any trouble, let me know,
    Bill

    August 28, 2013 at 11:41 #13488
    Erik Smelser
    Participant

    Bill:

    I’m having the exact error with this theme. I’ve tried to install on two platforms — PC and Mac. Both are giving me the same error Eric references above.

    August 28, 2013 at 11:50 #13490
    Bill Robbins
    Moderator

    Sorry for the trouble Erik. I just did a test installation on my local Mac and also a WP Engine and both loaded up.

    I’ve just re-zipped the archive and uploaded it again to the server. If you don’t mind try to download it again and see if this works for you.

    If you have any trouble, let me know,
    Bill

    August 28, 2013 at 12:26 #13493
    Erik Smelser
    Participant

    I’m getting the same error with a fresh download.

    August 28, 2013 at 12:35 #13494
    Bill Robbins
    Moderator

    Could you send a login to support@organizedthemes.com do I can take a closer look for you?

    August 28, 2013 at 13:19 #13495
    Bill Robbins
    Moderator

    Thank you for sending over the login Erik. The good news is, the theme installed. The bad news is, I still don’t know what the source of the problem is. Since it’s happened to both of you guys, I know there’s something. Whatever it is, we’ll sort it out.

    If you have any other questions or trouble, just let me know.

    Thanks again,
    Bill

    August 28, 2013 at 14:11 #13497
    Bill Robbins
    Moderator

    I believe I’ve tracked the trouble down to my Dropbox account. I’m updating all the links which hopefully will keep that from happening anymore.

    If anyone runs into trouble, let me know.

    August 28, 2013 at 15:18 #13500
    Erik Smelser
    Participant

    Thanks for the the help on the installation. I appreciate it.

    August 28, 2013 at 15:21 #13501
    Bill Robbins
    Moderator

    Anytime Erik. If I can help with anything else, let me know.

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